Customer Service Agents at Contact Desk

***All Transactions from First Financial® will appear as (NPPS – Nations Payment Processing Services) on your bank account, title, payoff, credit report or any other financial document. If there is any other name listed on your financial documents, it did not originate from First Financial®. You will need to contact your servicer for information regarding any bank transactions, liens, payoffs or any other account related information.***

Helping You Prevent Fraud is Our Number One Priority

First Financial® will never contact you to send money to us upfront for any reason, so we will never ask for your bank account information, social security number over the phone or by email. In addition, we do not offer phone or email applications. All applications must be completed at our website: https://www.firstfinancial.com

First Financial® does not do any direct mail, email, text or phone solicitation for any service that we offer. We will never offer to deposit money into your bank account, then ask you to take a portion of the money out and send it to us on a prepaid debit card. No insurance, processing or upfront fees of any kind are required.

Many of Your Questions Can Be Answered Here:

Common Questions

How do I get a loan payoff?

First Financial® is not a loan servicer. You will need to contact your loan servicer directly. All transactions from us will appear as NPPS – Nations Payment Processing Services.

Why did First Financial take money from my account?

We do not do any debits or credits on anyone’s bank account. Please contact your bank and initiate a fraud dispute if you did not authorize this charge. All transactions from us will appear as NPPS – Nations Payment Processing Services.

Somebody called me with an approved loan and are asking for my bank information. Is this legit?

First Financial® will never ask you to send money upfront for any reason or offer loan approvals over the phone, email or text. We will never ask you for your bank account information or social security number over the phone or by email. We do not do any direct mail, email, text or phone solicitation for any service that we offer. All of our applications must be completed online at our website.

How do I get information on my bank account?

You will need to call your bank or credit union directly.

Someone keeps calling, offering me a loan and saying that they are from First Financial®. What should I do?

We do not do any phone solicitation of any kind for any of our loan offers. Do not give them any financial information. All applications must be completed online at our website: https://www.firstfinancial.com

First Financial® | Corporate Headquarters

Mailing Address:

First Financial
8880 Rio San Diego Dr. 8th Floor #2011
San Diego, CA 92108

United States
1-800-315-7791 Phone
1-800-215-0217 Fax